We recognize the importance of your personal information, both to you and to us. We are committed to protecting your privacy under the European General Data Protection Regulation (GDPR), the Texas Privacy Protection Act (TXPPA), and the California Consumer Privacy Act (CCPA). This Privacy Statement outlines how we handle your personal data and informs you of your rights under these regulations. Please read it carefully to understand our practices and your rights regarding your personal data. If you are providing us with someone else’s personal information, please obtain their consent and make them aware of this Privacy Statement.
1) Purpose for Data Storage
We collect and store data necessary to provide services through our venue, including:
- Online purchases
- Visits at a venue
- Service requests at the venue
2) Types of Data Collected
We may collect the following information, depending on the service used:
- Name
- Address
- Gender
- Date of Birth or Birthday
- Details of your visit (e.g., budget, type of visit, date, table booking)
- Billing Information
3) Credit Card and Banking Information
We do not store credit card numbers. Transactions are tokenized, meaning that the credit card details are converted into a secure token. This token may contain identifiers like the last 4 digits of your card, but the full card number is inaccessible to us and stored securely by the payment processor.
4) Role as Data Processor
We act as a data processor, managing data on behalf of venues. Your data is not shared with or sold to any third parties.
5) Data Usage
Your data is provided to the venue associated with your transactions. Venues have the ability to export this data for integration into their own CRM systems. Our responsibility for your data extends only to its storage and processing on behalf of the venue.
6) Data Storage Locations and Third-Party Service Providers
Our cloud-based systems utilize services from providers such as Google Cloud, Amazon Web Services, and Microsoft Azure. These providers are carefully selected and adhere to strict data protection and security protocols to ensure that they only process data as instructed by us and do not have permission to use or access your data for their own purposes.
7) Personal Data Breaches
In compliance with the TXPPA, CCPA, and GDPR, we will report any data breaches within 72 hours to relevant authorities and potentially affected individuals. We will detail what data was involved and the countermeasures taken.
8) Explicit Consent and Withdrawal of Consent
When you provide us with personal data, we require your explicit consent for its collection, use, and sharing as outlined in this policy. You have the right to withdraw your consent at any time. To withdraw consent or initiate any data privacy-related processes, please email us from the email address on record at privacy@urvenue.com.
9) Accessing and Updating Your Personal Data
Upon verification of identity, you can request a copy of all personal data we hold related to you. You can also request corrections to any incorrect data, which we will communicate to relevant venues. All requests must be initiated from the email address we have on file for you.
10) Future Privacy Enhancements
We continuously strive to enhance data protection by implementing user-friendly tools for reviewing and updating personal data, incorporating additional security measures, and keeping abreast of global privacy regulations to maintain compliance with the strictest standards.
11) Selling of Personal Data
We do not sell personal data to third parties. Our use of personal data is limited to the purposes outlined in this Privacy Statement, primarily to provide and enhance the services offered through our venues. We are committed to maintaining the confidentiality and integrity of your personal information and ensuring your privacy rights are respected.
12) Children’s Privacy
We do not knowingly collect personal information from children under the age of 16 without parental consent. If you are a parent or guardian and believe we have collected such information in a manner not permitted by law, please contact us so we can obtain parental consent or remove the information.
13) Changes to Our Privacy Policy
We regularly review and update our Privacy Policy to reflect changes in our practices and service offerings, or as required by applicable laws and regulations. We will notify you of any significant changes through our website or through direct communication, so you remain informed about the information we collect and how we use it.
14) Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When deciding on retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.
15) Contact Our Privacy Team
For further information about our privacy practices, or if you have any questions or concerns, please contact our Privacy Officer at privacy@urvenue.com